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Our department is dedicated to the provision of the highest possible quality of law enforcement service to those we serve. The department is committed to courteously accepting and impartially investigating all complaints regarding the actions and performance of our department personnel.
How to File a Complaint
A complaint can be made in the following ways:
In Person - Visit 115 West Hospital Drive, West Columbia, SC 29169 - Monday thru Friday, 8:30 am - 5:00 pm
By Mail - Write a letter to the Director of Public Safety at 115 West Hospital Drive, West Columbia, SC 29169
By Phone - Call (803) 936-7355 to file a complaint with our Professional Standards personnel
The Interview
An officer will address the complaint with you. It may be possible that the officer will be able to explain the employee’s actions to your satisfaction. If, after this discussion, you are satisfied, no further action will be taken. However, if the complaint is not resolved at that time, the officer will make a record of your complaint and forward it to the appropriate personnel.
After the Complaint is Made
Once a complaint is received, it will be documented, reviewed and assigned for investigation. The investigation may include a review of all materials related to the incident, interviews and statements
Length of the Process
The department requires that investigations of all complaints be completed within 30 days of being received, however, it may take longer in cases where extenuating circumstances make an extension necessary.
Following the Investigation
Once the investigation is complete, the results will be reviewed by the Director of Public Safety. If evidence supports a violation of department policy or procedure only, it will be handled internally. If the matter is criminal in nature, it will be forwarded to the appropriate jurisdiction for further investigation.
Your Rights Post-Investigation
You will be notified of the conclusion of the investigation. This notification will not contain the description of any disciplinary or employment actions.